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Hotel · Hanoi · Ha Noi Municipality

Madelise Grand Hotel

A 4-star stay in the heart of Hanoi's Old Quarter, near Hoan Kiem Lake and Dong Xuan market.

  • Central Old Quarter location
  • Modern, well-equipped rooms
  • 24-hour reception and tour desk
8.3 Great 576 reviews Booking.com 8.3 · 576 reviews

About

Madelise Grand Hotel

Madelise Grand Hotel sits on Hang Mam street in the busy Hoan Kiem district of Hanoi. It's a 4-star property that puts you within walking distance of the city's most famous sights, including Hoan Kiem Lake, Dong Xuan market, and the legendary Ta Hien street. The hotel offers a range of modern amenities, from a spa and wellness centre to car hire and a paid airport shuttle. Rooms are soundproofed and come with air conditioning, mini-bars, and flat-screen TVs.

The hotel's public areas feature free Wi-Fi, a 24-hour reception, and luggage storage. Guests can also take advantage of the in-room breakfast, dry cleaning, and laundry services. The property has received high marks for its staff (9.0) and rooms (8.5), and its overall rating of 8.3 from over 570 reviews suggests a consistently solid experience in a prime location.

  • No smoking on site
  • Free Wi-Fi in public areas
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security

In brief

What works, what to weigh

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Strengths

3 reasons to book
  • Prime Old Quarter location — Guests consistently praise the hotel's position in the heart of Hanoi's Old Quarter. It's within easy walking distance of Hoan Kiem Lake, Dong Xuan market, Ta Hien Street, and a traditional water puppet theatre. The airport bus stop is also nearby, making transfers easy.
  • Exceptional staff — The staff receive high marks (9.0 rating category) and are frequently described as friendly, helpful, and accommodating. Specific instances include a room upgrade and a takeaway breakfast for an early flight, plus helpful tour desk service.
  • Modern, well-equipped rooms — Guests highlight the modern facilities, including mini-bars, flat-screen TVs, Netflix, air conditioning, and comfortable bathrooms. Rooms are described as clean, spacious, and some offer garden views.
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Worth weighing

3 to weigh
  • Compact rooms — Some guests note that rooms are on the smaller side, though they are still considered modern and well-equipped. Those used to larger Western-style rooms may find them snug.
  • No on-site parking — The hotel does not list parking as an amenity. Guests arriving by car may need to make alternative arrangements, though the central location means it's easy to get around on foot or by public transport.
  • Limited check-in window — Check-in is only available between 14:00 and 23:30, which could be inconvenient for guests arriving late at night or early morning. The hotel does offer a paid airport shuttle, which may help with timing.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Superior King Room

  • 1 King-size bed
  • Shower
  • Heating
  • Air conditioning

Deluxe Quadruple Room

  • Sleeping arrangements for 4 persons
  • Garden view
  • Shower
  • Heating
  • Air conditioning

Deluxe Double Room

  • 1 Double bed,1 King-size bed
  • Garden view
  • Shower
  • Heating
  • Air conditioning

Triple Room

  • Sleeping arrangements for 3 persons
  • Garden view
  • Shower
  • Heating
  • Air conditioning

King Room

  • 1 King-size bed,1 Double bed
  • Garden view
  • Shower
  • Heating
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • Free Wi-Fi in public areas
  • 24-hour reception
  • Lift
  • Currency exchange
  • Luggage storage
  • Safe deposit box
  • No smoking on site

Room

  • Air conditioning
  • Mini-bar
  • Flat-screen TV
  • Soundproofed rooms
  • Tea and coffee facilities
  • In-room breakfast
  • Electric kettle
  • Ironing facilities

Services

  • Paid airport shuttle
  • Room service
  • Laundry
  • Dry cleaning
  • Car hire
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink

Wellness & Leisure

  • Spa & wellness centre
  • Beach umbrellas

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.3
Great 576 reviews

Guest-rated 8.3/10 from 576 reviews

Booking.com · 8.3 · 576 reviews
8.3Verified guest

“The staff were kind and gentle, and the central location was so convenient, especially being close to a traditional water puppet theatre.”

8.3Verified guest

“No complaints at all – the hotel met all my needs and I'd definitely recommend it. The location was super convenient, right by shops with great food and drinks that both locals and tourists enjoy, in the very heart of the Old Quarter. Service was great, including a smooth check-in.”

8.3Verified guest

“The staff here are incredibly hospitable.”

8.3Verified guest

“The room was compact but modern, with a mini-bar, central heating, and an iron. The location was excellent, right next to the airport bus stop, making it easy to get anywhere.”

8.3Verified guest

“A very good one-night stay. The twin room was a decent size with a mini-bar, a large TV, and modern facilities.”

8.3Verified guest

“The room was a good size and well-equipped, with nice views, a mini-bar, central heating, and an iron. The location was perfect for walking to the traditional water puppet theatre.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Hoan Kiem Lake: A short walk from the hotel, this scenic lake is a focal point of Hanoi, with the iconic Turtle Tower and the legendary Ngoc Son Temple.

Dong Xuan Market: A bustling indoor market where you can browse local goods, from fresh produce to textiles and souvenirs.

Ta Hien Street: Famous for its lively nightlife, this street is packed with bars and street food stalls, a short stroll from the hotel.

Old Quarter: The hotel is set right in the historic Old Quarter, a maze of narrow streets with shops, cafés, and French colonial architecture.

3A Hang Mam, Hoan Kiem , Hanoi, Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-23:30
Check-out
By 11:00-12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
55 rooms

06 — Questions

Frequently asked

What time is check-in and check-out at Madelise Grand Hotel?

Check-in is from 14:00 to 23:30, and check-out is from 11:00 to 12:00.

Does the hotel have parking?

The hotel does not list parking as an amenity. It's best to contact the hotel directly for options nearby.

Are pets allowed at the hotel?

No, pets are not allowed at Madelise Grand Hotel.

Is there an airport shuttle service?

Yes, the hotel offers a paid airport shuttle service.

Does the hotel have a restaurant or serve breakfast?

The hotel offers an in-room breakfast option, and guests have praised the breakfast variety, including scrambled eggs.

Nearby

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8

Cosiana Hotel

Guest-rated 8/10 — among the top stays in Hanoi.

Hanoi

The bottom line

For travellers who want to be in the thick of Hanoi's Old Quarter, Madelise Grand Hotel delivers on location, comfort, and service. The minor drawbacks – compact rooms and a limited check-in window – are easily outweighed by the consistently positive experience guests report.

8.3A reliable 4-star base in the heart of Hanoi.

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